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The Commons
Life and Work

West River Valley Assisted Living recognized for outstanding resident satisfaction

West River Valley Assisted Living, owned and operated by Valley Cares Inc., offers supportive and assisted living rental apartments for seniors. Valley Cares also provides affordable independent living rental apartments for older adults. For more information, contact Shapiro at (802) 365-7190 or visit www.valleycares.org.

Originally published in The Commons issue #376 (Wednesday, September 28, 2016).



TOWNSHEND—The assisted living at West River Valley Senior Housing recently received the Excellence in Action award from My InnerView by the National Research Corporation, the company that conducts their annual satisfaction survey, according to a news release.

This honor recognizes long-term care and senior living organizations that achieve the highest levels of satisfaction, as demonstrated by overall resident or employee satisfaction scores within the top 10 percent of the survey database.

West River Valley Assisted Living received the customer satisfaction award based on responses from their residents and residents’ families.

The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products — which includes many Vermont facilities because the Vermont Health Care Association sponsors this participation.

All licensed assisted living facilities in Vermont are required to conduct resident satisfaction surveys annually. This is the second year that West River Valley Assisted Living has earned this national award. They were the only facility in southern Vermont to receive the customer satisfaction award.

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