Our firm represents HomeServe USA Corp., a company that provides home emergency repair services to more than 1.8 million consumers in 48 States across the country, including Vermont.
I am writing to express our concern about a troubling headline, “Public Works Department warns of misleading solicitation by pipe insurance firm,” which appeared above an article about our client published in The Commons on Jan. 28.
The headline is problematic because not only does it fail to accurately reflect the content of the story and the news release on which the story is based, it also defames our client.
Although the story is based on a news release issued by the Town of Brattleboro Water Department, that release (as published on iBrattleboro.com) is not phrased as a “warning,” nor does it state that HomeServe USA's mailings are “misleading.” The release simply states that HomeServe USA “is an independent company that offers residential repair coverage plans and is not affiliated with the local utility.”...