Rebecca Bartlett

Redundancy needed in communications services

Regarding your story on the loss of utilities in the recent storm, I noted a similar problem on May 27, 2022 and I wrote to the Public Service Department and our legislators about it.

“Today, southern Vermont suffered what seems to have been about an 18-hour internet outage for Consolidated Communications customers,” I wrote. “There was apparently no public information disbursed about this outage; the recorded message at Consolidated said the same thing all day: that a technical difficulty was being investigated.”

“The outage seems to have been associated with AT&T cell service interruptions and VPR radio transmission interruptions. We were unable to use the internet or our cell phones to find out what was going on. Luckily we have kept our landline. How are all these things tied together?”

It concerns me greatly that in order to take advantage of Consolidated Communications' Fidium fiber internet, customers are required to switch from copper-wire landlines to VOIP (voice over internet) telephone service.

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Nursing homes and assisted-living homes are not the same thing

I enjoyed very much the article about COVID prevention in elder-care institutions. However, I think you missed a great opportunity to acknowledge the difference between nursing homes and assisted-living homes.This is a very important distinction, but the article uses the terms “nursing home” and “assisted living” seemingly interchangeably. These...

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