Mary Zabriskie

Empathy can lead to a better workplace

RE: “Why is dignity and respect so elusive in today's workplaces?” [Editorial, Nov. 28]:

As I read your editorial about applying Betsy Myers's writings to the situations at the Brattleboro Food Co-op and the Brattleboro Retreat, I immediately thought of the book The Empathy Factor by Marie R. Miyashiro, an internationally recognized business consultant.

In this book, she focuses on qualities of empathy, trust, and understanding among all people in the workplace, from the CEO to the janitor, as key to a thriving and prosperous company.

Creating a workplace where these qualities are alive can turn a company from one that loses money and has discontented workers into one that is highly profitable with a committed workforce.

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