Grace Cottage ranks in Top 20 nationally for patient satisfaction

TOWNSHEND — Grace Cottage Hospital has been named a Top 20 Critical Access Hospital for “Best Practice - Patient Satisfaction.”

The National Rural Health Association has chosen Grace Cottage for this exclusive “Top 20” list out of all 1,339 CAH facilities throughout the U.S. It is the only CAH in the Northeast to receive this designation.

An awards ceremony marking this honor will be held during the Association's CAH Conference this September in Kansas City, Mo.

The Top 20 Critical Access Hospitals “Best Practice-Patient Satisfaction” winners, including Grace Cottage, scored best among CAHs on iVantage Health Analytics' Hospital Strength Index.

These top 20 achieved top percentile rank on independently collected patient surveys, which measure “Overall Rating” and “Highly Recommend.”

“I am extremely proud that Grace Cottage Hospital has been ranked in the Top 20 in the nation for Patient Satisfaction. This is an extraordinary achievement,” said Grace Cottage CEO Roger Allbee in a news release.

Serving healthcare needs of patients in and around Windham County since 1949, Grace Cottage Family Health and Hospital provides emergency care; inpatient care; physical, occupational, and speech rehabilitation; primary care and mental health services; a retail pharmacy; and ancillary services. For more information, visit

The National Rural Health Association is a nonprofit organization working to improve the health and wellbeing of rural Americans and providing leadership on rural health issues through advocacy, communications, education, and research. For more information, visit

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